Quiver Dive Team Lumut Sdn. Bhd. has started a phased AI upgrade programme aimed at raising the responsiveness and transparency of its logistics, freight forwarding and agency services.
The first phase focuses on digitising enquiry handling so that customers receive structured quotation drafts faster, in English, Bahasa Melayu and Chinese. The second phase will introduce shipment status visibility and automated document preparation for customs and bill of lading workflows.
The programme is a roadmap in progress. Each phase will be validated with selected customers before it is extended to the full service portfolio.